Patient & Clinic Coordinator

Role Overview

We are a small, dedicated healthcare team looking for a versatile Patient & Clinic Coordinator to join our clinic.

Your primary focus will be supporting the patient journey and ensuring day-to-day tasks are handled efficiently alongside the rest of the team. We are looking for a true team player who is as comfortable managing a schedule as they are jumping in to help a colleague or capturing a patient success story.

Key Responsibilities

1. Patient Coordination & Support

• Work closely with patients to coordinate treatments, answer questions, and ensure they feel comfortable and supported throughout their visit.
• Manage patient communication across various channels with warmth and professionalism.
• Maintain a high standard of care by ensuring the patient environment is welcoming and organized.

2. Shared Operations & Teamwork

• Collaborate with the whole team to manage and complete daily, weekly, and monthly task lists.
• Contribute to a cohesive work environment through clear, proactive communication with all staff members.
• Switch roles fluidly as needed—whether that is covering the front desk, assisting with administration, or helping out in clinical areas during busy periods.

3. Internal Documentation & Media

• Support the clinic’s growth by obtaining patient reviews and testimonials.
• Help document the clinic’s work by taking photos and short videos of daily life and patient results for our digital presence.
• Ensure all content is gathered ethically and stays within our professional guidelines.

4. Front desk Support

• Scheduling and calendar management.
• Answering calls and following through with patient queries.
• Invoicing and receipt of payments.

Requirements & Traits

• Collaborative Mindset: You enjoy working in a structure where everyone contributes to shared goals.
• Organized & Reliable: You have a natural ability to stay on top of lists and ensure nothing falls through the cracks.
• Effective Communicator: Clear communication with both patients and teammates.
• Adaptable: This is a hands-on role, and you may need to switch around depending on the needs of the working day.
• Experience: A medical background is a plus, but we value the right attitude and a strong work ethic above all else.

About Akeia Health

We are a small health centre specialising in treatment and management of chronic conditions. We offer personalised treatment plans and support through a variety of treatments and ensure that our patients get the best possible service.

Our Team

We operate as a close-knit group where every role is vital. We value mutual respect, shared responsibility, and a common goal of providing the best possible experience for our patients.